Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

• We have a 30 day return window starting from the date your package is marked delivered. If any item arrives damaged/defective, please contact our customer support immediately with photos of the item by emailing info@torpidflock.co
• All returns must be addressed AFTER CONTACTING SUPPORT (info@torpidflock.co) & RECEIVING APPROVAL TO SHIP BACK:

• Customers are responsible for shipping costs to send items back to us.
• Once your return has been received, your item(s) will be inspected, and if they pass our inspection, a refund will be issued. We ask for 5-7 business days to process your return. 
• Refunds will always go back to the original method of payment. If you paid with both a gift card and debit/credit card, the refund will be applied to the gift card first. We only offer refunds onto the original payment method used to make the order.
• Products listed on the 'Almost Perfect' section are final sale and are not eligible for a return.

 

WHAT IS YOUR EXCHANGE POLICY?

• Exchanges can only be made for alternate sizes within a 30 day window starting from the date your package is marked delivered. The requested product(s) must be an identical item and color.
• All exchanges must be addressed to AFTER CONTACTING SUPPORT (info@torpidflock.co) & RECEIVING APPROVAL TO SHIP BACK:

• Customers are responsible for shipping costs to send items back to us.
• Once your item(s) arrive back to our facility, they will undergo inspection, and once they pass inspection, we will send out your requested item exchange. 
• We ask for 5-7 business days to process your exchange. 
• If your exchange cannot be completed due to unavailable stock, a refund will be issued instead. 
• If there was an error in fulfillment of your order (ex. ordered a size small, but received a size large), we will cover all return shipping costs.
• Products listed on the 'Almost Perfect' section are final sale and are not eligible for an exchange.

WHAT ARE YOUR RETURN/EXCHANGE STANDARDS?

• Your returned item(s) must be in the same condition you received them. 
• Item(s) must have all original tags in place, including the sizing tags. Missing tags will result in a denial of your return/exchange. Many (but not all) of our items include tags.
• Items must be in their original packaging. Many (but not all) of our items come in individual packaging.
• Any items sold in packs must be in their original packaging and must contain all items of the pack as originally sold and seen on our site. All items in the pack must pass inspection to be accepted.
• Items with excessive wrinkling are subject to denial.
• Items covered in animal/human hair are subject to denial.
• Items with strong odors or smells (such as body odor, smoke, cologne, detergent, etc) will not be accepted.
• Items with markings or other stains (such as bodily fluids, deodorant, makeup, etc) will not be accepted.
• If your return is denied, you will be notified via email with the option to either pay for the shipping cost to have the denied item returned to you or have us keep the item (no refund will be issued). 
• We cannot accept any returns (including issuing refunds) or exchanges on any socks, hats, or underwear for hygiene reasons. As such, any products of these types are final sale.